Privacy policy.

I – Introduction and Objective

This Privacy Policy was last updated on 7/12/2024

The aim of this Privacy Policy (“Privacy Policy”) is to explain how we collect, use, protect and disclose your Personal Data when you use the Platform and Services.

This Privacy Policy, together with our Terms of Use, our Data Processing Agreement, and our Cookie Policy agreed to by you and incorporating this Privacy Policy, establishes the legal terms and conditions of the agreement between us governing the submission of the data and our use of it in performing the Services. All capitalized terms used in this Privacy Policy and not otherwise defined here will have the meanings assigned in the Terms of Use. By submitting the Personal Data to us, you agree to be bound by this Privacy Policy and you allow us to use your Customer Data in the manner specified in this Privacy Policy.

Business Address: 12 Channel Str, Boston MA 02210, United States

Phone Number: 617.945.8365

Email: privacy@didge.ai

 II – Scope

 1.0 Definitions

“Applicable Law” –  means any Law applicable from time to time to the performance of this Privacy Policy and related Terms of Use.

 “Authorized Users” – your employees, agents, consultants or independent contractors who are authorized by you to use the Platform, the Services, and the documentation in accordance with the Terms of Use.

 “Controller” means the natural or legal person, public authority, agency or other bodies which, alone or jointly with others, determines the purposes and means of the Processing of Personal Data

 “Personal Data” – is any information relating to an identified or identifiable natural person (“Data Subject”).

 “Personal Data Breach” – is a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to, Personal Data transmitted, stored or otherwise Processed.

 “Processor” means a natural or legal person, public authority, agency or other body which Processes Personal Data on behalf of the Controller;

“Processing” – is any operation or set of operations which are performed on Personal Data or on sets of Personal Data, whether or not by automated means.

“Staff” means any natural person or legal entity employed or contracted by us (including, but not limited to employees, interns, contract employees, consultants and volunteers).

“Third Party” means a natural or legal person, public authority, agency or body other than the Data Subject, Controller, Processor and persons who, under the direct authority of the Controller or Processor, are authorized to Process Personal Data;

2.0 Summary

Your privacy is important to us, and so is being transparent about how we collect, use, and share your Personal Data and Customer Data.

We are responsible as a Controller and Processor.

As a Controller, we determine the purposes and means of the Processing of Personal Data while as a Processor we Process Personal Data on your behal. 

This Privacy Policy is intended to help you understand:

2.1 How We Collect Personal Data

  • Through your use of the Platform

  • When you contact us

  • When you sign up to use the Didge platform

2.2 What Personal Data we collect

We may collect and store any Personal Data you or your Authorized Users provide to us.

This includes:

  • Identifying information (name, business email address)

2.2.1  Personal Data Collected Automatically

We collect non-personally identifiable information automatically for the primary purpose of customizing the Platform and Services, understanding how they are used, and preventing misuse.

 

This includes:

  • Date and time of your access to the Platform.

  • Your device’s internet protocol (“IP”) address.

  • Browser type.

  • Date and time stamps associated with transactions.

  • Cookies and similar technologies.

  • Local Storage Objects

 

2.2.1.1  Cookies and Similar Technologies

We also use “cookies” to collect information and improve the Services. A cookie is a small data file that we transfer to your device. We may use “persistent cookies” to recognize you for future access to the Platform. We may use “session ID cookies” to enable certain features of the Platform, to better understand how you interact with the Platform and to monitor aggregate usage and web traffic routing on the Platform. You can instruct your browser, by changing its options, to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit. If you do not accept cookies, however, you may not be able to use all aspects of the Platform or the Services. Visit our Cookie Policy for more information and detailed list of cookies we Process.

 

2.2.1.2  Local Storage Objects

We use Local Storage Objects such as HTML5 or Flash to store content information and preferences. Third parties with whom we partner to provide certain features on our site may use LSOs such as HTML 5 or Flash to collect and store information. Various browsers may offer their own management tools for removing HTML5 LSOs.

2.3  How we use the Personal Data we collect

We may use Personal Data that we collect about you to deliver the Services, and manage the Platform and our business. We only conduct these activities in a lawful manner. The lawful basis we rely on is detailed in the table below.

Lawful base: Contract

We need this information to provide you with the Services you are paying us for.

  • ‍Manage your account and provide you with customer support

  • Enforce or exercise any rights in our Terms of Use

  • Process payment information

  • Perform functions as otherwise described to you at the time of collection

Lawful base: Legitimate Interest

We have a legitimate business interest to offer you the best service possible.

  • ‍Perform research and analysis about your use of, or interest in, our products, services, or content, or products, services

  • Recommend product upgrades

  • Perform mobile application analytics

Lawful basis: Applicable Law, Vital Interest, Legitimate Interest

  • ‍Protect the safety of any person from death or serious bodily injury.

  • Prevent fraud or abuse of us or our customers and Authorized Users.

  • Protect our property rights.

Enforce the Terms of Use, including investigation of potential violations we provide your information to a law enforcement agency as set forth above, we will remove encryption before providing it. If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction, but we will notify you (for example, via email and/or a prominent notice on the Website) of any change in control or use of your Personal Data or if either become subject to a different privacy policy. We will also notify you of choices you may have regarding the information.

We may disclose information that we collect when we have a good faith belief that disclosure is reasonably necessary

 

2.3  How we Share Personal Data we Collect

2.3.1  Personal Data

We do not share your Personal Data with others except as indicated in this Privacy Policy or with your explicit consent.

2.3.2  Staff of Didge

Our Staff having permanent or regular access to Personal Data undergo appropriate data protection training. All persons authorized to Process your information have committed themselves to confidentiality or are under an appropriate statutory obligation of confidentiality.

2.4  How We Store and Secure the Information We Collect

We use reasonable methods, consistent with industry practices, to protect the confidentiality of your information, including administrative, physical and technical methods. Information you submit to or receive from our Services is sent using an encrypted TLS (SSL) connection.

No method of transmission over the internet is completely secure and no method of protecting information is completely secure. Therefore we cannot and do not guarantee the security of your information.

To find out more about our security practices visit our security page.

2.4.1 Breach Notification

In the event that we become aware of a Personal Data Breach which has resulted or may result in the unauthorized access, use or disclosure of Personal Data belonging to you or your Authorized Users, we will promptly investigate the matter and notify you of such breach.

Such investigation will be without delay, consistent with

  • legitimate needs of law enforcement;

  • measures necessary to determine the scope of the breach;

  • efforts to identify the individuals affected; and

  • steps to restore the reasonable integrity of our Platform.

We are responsible for notifying you and, as applicable, any other parties of any security breach in accordance with Applicable Law.

2.5 How we Transfer Personal Data we Collect Internationally

Information collected from you may be stored and Processed in the United States.

2.6 How to access and control your Personal Data

2.7.1  If you have an account with us

You have the ability to review and update your Personal Data online by logging into your account and editing your account profile. More information about how to contact us is provided below.

If you have an account with us, you also may close your account at any time through the Platform. After you close your account, you will not be able to sign in to the Platform or access any of your Personal Data. If you close your account, we may retain

  • any non-personally identifiable information,

  • certain Personal Data associated with your account, if retention is reasonably necessary to comply with our legal obligations, meet regulatory requirements, resolve disputes, prevent fraud and abuse or enforce the Terms of Use.

Information stored in routine backups may also be retained for the period those backups are retained in the ordinary course of business.

You can choose not to provide us with certain information, but that may result in you being unable to use certain features of the Platform and Services because that information may be required in order for you to register as a customer, purchase Services, obtain customer support, or initiate other transactions.

Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of the Platform and Services.

2.8 Other Important Privacy Information

2.8.1 Our Policy Toward Children

The Services are not directed or available to persons under 18. We do not knowingly collect Personal Data from children under 18. If a parent or guardian becomes aware that his or her child has submitted Personal Data in violation of our policies and has provided us with Personal Data without their consent, he or she should contact us at privacy@didge.ai. If we become aware that a child under 18 has provided us with Personal Data, we will take steps to delete that Personal Data from our records, subject to any retention reasonably necessary to comply with our legal obligations, meet regulatory requirements, resolve disputes, prevent fraud and abuse or enforce the Terms of Use.

2.8.2 Changes to our Privacy Policy

We may make changes to this Privacy Policy from time to time. If this Privacy Policy is modified, we will update this page and the revision date.

2.8.3 Contacting Us

If you have any questions about this Privacy Policy, our privacy practices, your Personal Data, or anything relating to the Services, including requests that we unsubscribe you from communications, you may email us at: privacy@didge.ai

2.8.4 Notice to Authorized Users

Our Services are intended for use by businesses that are our customers. Where the Services are made available to an Authorized User through our customer (e.g. an employer), our customer is the administrator of the Services and is responsible for the accounts and/or Services over which it has control. Authorized Users should direct data privacy questions to their administrators, as their use of the Services is subject to that business’s policies.